We hope that this page will answer your questions about being an MCT season subscriber. If you have other questions, please contact us via our online form, call (831) 336-4777, or ask us when you attend a performance.
Do I need to make a reservation?
How do I make a reservation?
I have an accommodation. How do I let you know that?
When can I make a reservation, and how far in advance?
How many times can I see a show in the schedule?
I am coming to see a show again. Can I still have reserved seats?
Are my season tickets transferable from one production to another?
If I am unable to attend one of the shows in the season, can a friend or family member use my ticket?
I want my friends to sit with me. How do I request that?
Something has come up and I have to reschedule a reservation. How do I do that?
1) Do I need to make a reservation?
If you want reserved seats you must make a reservation through Brown Paper Tickets by either calling their 24-hour customer service line at 800-838-3006, or using the link in your confirmation email. You can attend without a reservation but you will not have reserved seats. (back to the top)
2) How do I make a reservation?
All reservations will now be made through Brown Paper Tickets (BPT), NOT through MCT. When you purchased your season tickets, you received an email confirmation from BPT that included a link to make reservations (where it says “make changes to your order”), as well as both a confirmation number and your season ticket numbers. You can use that link to make your reservations online at BPT. If you don’t have that confirmation email, you can get it from BPT by calling them at 800-838-3006 or by emailing them at support@brownpapertickets.com.
3) I have an accommodation. How do I let you know that?
We have seats reserved in the front row for audience members who need accommodations. There is space for wheelchairs and companions. You can make your reservation following the normal reservation process and select those seats from the online seating chart. You can also call Brown Paper Tickets 24-hour customer service line at 800-838-3006. (back to the top)
4) When can I make a reservation, and how far in advance?
Reservations for season ticket holders are open 6 weeks before the opening date of the show. Reservations are open exclusively for subscribers the first 3 weeks of this period, after that – 3 weeks before for opening date – tickets will go on sale to the general public. To get the best seats, make your reservations during this 3-week window.(back to the top)
5) How many times can I see a show in the schedule?
Each subscriber receives one season pass. The pass entitles you to see one (1) performance of each show in the season. If you want to see a particular show more than once, great! But you will need to buy a general admission (or senior/student) ticket for any additional performance you wish to attend. (back to the top)
6) I am coming to see a show again. Can I still have reserved seats?
Absolutely. However, as stated in #6 above, you will be required to purchase a general admission (or senior/student) ticket in order to see the show again. (back to the top)
7) Are my season tickets transferable from one production to another?
Unfortunately, no. If you miss a show in the season, you cannot transfer that “ticket” to another production. (back to the top)
8) If I am unable to attend one of the shows in the season, can a friend or family member use my ticket?
Yes. Make your reservation as if you were coming and give your friends the information. They will check in at the subscriber table using your name. Remember that this will count as your performance for the show.(back to the top)
9) I want my friends to sit with me. How do I request that?
Yes, you can reserve your seats and seats for your guests by calling Brown Paper Tickets 24-hour customer service line at 800-838-3006. Guest tickets must be paid for at the time the reservation is made. (back to the top)
10) Something has come up and I have to reschedule a reservation. How do I do that?
To change your reservation call Brown Paper Tickets at 800-838-3006. If the reservation you’re changing is for a matinee, you can change to a later date if you call BPT by 10 am of the day of that show. If the reservation you’re changing is for an evening performance, you can change to a later date if you call BPT by noon of the day of that show. (back to the top)
